Faq

FAQs

Frequently asked questions

Buying Tickets

All stadiums are divided into two parts: a long side and a short side. The long side positions are on the pitch while the short side positions are behind the paint. The long sides give you a better view of the game because you can both goals. The short sides again give fans a more exciting atmosphere. Especially in front of a goal. Once you’ve decided if you want to sit on the short or long side, the next decision is to choose the top or bottom support. As for the price, the formatting of the long sides is usually more expensive than other places. The cheapest places are at the top of the short sides. One option to consider is the VIP lounge. These places usually offer both the best visibility but also the highest price. In most stadiums, VIP seats can be found between the upper and lower sizes of the long sides, but this depends entirely on the stadium. Occasionally VIP seats have access to a private room behind the clock. In the room you can enjoy a refreshment before, after or during the game. VIP tickets available on TicketBes will tell you in detail what is included in the ticket price.

Tickets are shipped 3-4 days before game day. Tickets are sent via the Royal Mail next day’s registered delivery service.

To make sure you receive your tickets on time, you must order tickets before 12:00 p.m. the day before the game. Tickets ordered after 12:00 p.m. must be picked up at a collection point that will be set by the ticket seller.

In cases where tickets may not be published, sellers will set up a convenient collection point for the buyer to deliver the purchased tickets. If pick-up is required, the seller will contact you to provide specific information about the location and time when tickets are to be picked up.

Ticket sales

No. It is free to put tickets on sale on Football Ticket Pad. We take a 15% sales fee after ticket sales and charge the buyer a 10% booking fee. Keep this in mind when you set the sales price.

This is for fraud purposes to ensure that the transaction is successful. In the suspension phase you commit to the sale and you need to provide if the sale is to be confirmed. We always intend to carry out our due diligence as quickly as possible and prioritise sales in the immediate vicinity of the event.

The tracking number will be provided by the postal service or courier used. Normally a receipt is provided that clearly indicates the tracking number. If you’re not sure, you can ask the assistant at the chosen delivery point.

Yes! Here at TicketBes,we encourage professional ticket agents to list on our website. Contact our customer service if you believe that you or your company have credentials to update your account to a broker account, which increases the market exposure limit; it allows you to sign up for our last minute sales program (LMS) as well as being the first reference point for our corporate sales department.

If you have a sale and no longer have tickets, for whatever reason, you should contact the customer service team immediately by email. We take order fulfillment very seriously to protect our buyers as the “Ticket BesGuarantee” ensures all sales. Failure to supply will result in a fine of  25.00,00 euros on your account plus the cost to replace the order with equivalent or better € tickets. Your account may be suspended and all payments withheld. 

If you suspect you have a problem fulfilling an order, contact Customer Service immediately to report the issue. We take order fulfillment very seriously to protect our buyers as the “Ticket BesGuarantee” ensures all sales. Failure to supply will result in a fine of  25.00,00 euros on your account plus the cost to replace the order with equivalent or better tickets.€

We have statistics that show that more information improves your chances of selling tickets on our platform. This could mean adding block and line numbers to your card.

We have many sellers on TicketBes,so you need to make sure your tickets are in line with the market price to have a better chance of selling.

All suppliers will dai be paid from 5 to 7 days onthe date of the event. For example, an order delivered for a January 10 event will be paid to the seller’s bank account between January 15 and January 17.. 

Search for the football match for which you have extra tickets and select “Sell”. From here, enter all relevant information and confirm your listing. Your tickets are now available for the world to see and buy!

Yes. You should always provide as much information as possible about your tickets. Reduced tickets must be clearly listed with their concession, for example Under 16. If your ticket is limited, this must also be clearly stated. Otherwise, the buyer will receive a full or partial refund depending on the circumstances.

Yes. If you list 5 tickets, for example, seat numbers MUST be consecutive unless indicated in the restrictions. It is recommended that you list several groups of tickets separately. For example 2/2/2 if you have 3 pairs.

The seller’s fee is 15%. This is deducted from the list price.

Once the sale is confirmed, you must send the tickets to the buyer as soon as possible. To prove that you sent tickets, we require that all tickets be sent by registered mail. In the UK we recommend royal Mail special delivery. For international deliveries we recommend couriers such as: FedEx, DHL or UPS. Without proof of delivery you may not be paid for your tickets. As soon as you have shipped your tickets to the buyer, you need to update the system with the correct tracking number.

Electronic tickets

Electronic tickets will be shipped 3-4 days before game day.

When reviewing the ticket options available for a particular game, look for seats labeled as “TIFOSI LONTANI”. Tickets seated with away/travelling fans are always labeled this way to prevent fans from sitting with the wrong group of supporters.

Note: Official match stewards will prevent fans from entering or remove you from the stadium if you try to enter the “home” sections of a stadium and wear club shirts and clothes “out of the house.”

We know that sitting together is an important part of the day’s experience. TicketBes ensures that when you buy a pair of tickets, they will always be placed together. However, we can often secure more than 2 tickets all sitting together. Get in touch with us if you want 3 or more tickets sitting together and we will do everything we can to secure those tickets. Email- [email protected] or use the chat box in the lower right corner of each page of our website.

TicketBes is a platform that offers football fans the opportunity to buy and sell official tickets for matches. The price of a particular ticket is determined by the person who sells the ticket and that price is affected by the way the “required” tickets are for the appointment. For example, tickets to Man Utd v Man City in the Premier League will be considerably higher than tickets for West Ham v Crystal Palace. The reason is that the Manchester Derby match is a higher profile match with more potential football fans wanting to get the day’s tickets to watch the match.

Yes, we charge a 21% booking fee and VAT that is added to your order when you click the final payment page.

Often the club will not give an exact seat/row number until you are close to the current meeting. Complete the purchase and we will contact you with the exact seat/row number after the club has assigned exact numbers/rows of place.

Seasonal cards are offered by the club to fans as an alternative to buying a subscription. The difference is that a subscription is a ticket for all home and/or away games during a season, but a card entitles a fan to buy specific tickets for certain matches. Therefore, when you purchase a www.ticketbes.com specified as a season card, you’ll use the seller’s seasonal card for the game you paid for. The season card will be sent to you before the game and you will return the season card to the seller after you have been to the game.

No. We will provide you with everything you need to enter the stadium on game day.

Unfortunately, we do not accept payments over the phone. We ask fans to complete the purchase of tickets online using our secure online payment process.

Yes, very safe. We use the latest payment security software to ensure that all transactions made through our website are secure. Every page on our website is certified as “safe” by online security experts McAfee Secure.

You can pay for your tickets securely with Visa, Visa Debit, Visa Electron, Mastercard, Master orDelta, Paypal,Stripe..

TicketBes ensures that you will have your tickets in hand with all the time to watch the game. The different delivery options available to customers are listed when you click the final payment page.

TicketBes advises customers to book tickets as soon as possible to avoid the disappointment of losing a game. However, you can still buy tickets for a match the day before the game. Get in touch with us as soon as possible and we will do everything we can to get your tickets for the match and arrange a proper delivery. Send an email to [email protected]  or use the chat box located in the lower right corner of each page of our website.

TicketBes advises customers to book tickets as soon as possible to avoid the disappointment of losing a game. However, you can still buy tickets for a match on match day. Get in touch with us as soon as possible on game day and we will do everything we can to get your tickets to the match and arrange the pickup near the field. , send an email to [email protected]ticketbes.com or use the chat box located in the lower right corner of each page of our website.

Until your tickets have been shipped for delivery, you can change your delivery address and have them shipped to an address other than the one you provided when you purchased tickets online with us. To change your delivery address, sign in to the account you set up with us when you originally ordered your tickets, then simply change your delivery address. If you have any problems, don’t hesitate to get in touch with us. , send to [email protected] or use the chat box located in the lower right corner of each page of our website.

Unfortunately all sales are final. Once you have purchased a ticket, you cannot offer a refund. Of course we can re-enter your tickets on www. ticketbes.comto get them to buy from another fan, but we can’t guarantee they’ll resell.

In the unlikely event that a game has been cancelled and rescheduled, we will transfer your tickets to the rescheduled game.

Our UK-based team is always on hand to help you when you buy official football match tickets on ticketbes.com We also offer unparalleled customer support after you have purchased your ticket. Email [email protected] Or use the chat box located in the lower right corner of every page of our website Our business hours are: From 9:00 a.m. to 5:00 p.m. (UK time) Monday to Friday from 10:00 a.m. to 5:30 p.m. Saturday from 10:00 a.m. to 4:00 p.m. on Sundays We aim to respond to emails and chat box messages immediately during our business hours. Outside of business hours we will do our best to respond to you as soon as possible.

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